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Terms & Conditions

This document (together with the documents referred to herein) contains the conditions that govern the use of this website () and the purchase of the items contained therein (www.labelrose.ithereinafter the "Conditions").
  1. 1. IN NOSTRI DATI
The sale of products through this site is managed by LABEL ROSE S.r.l., with registered office in Istrana, Via Fabio Filzi 56 D, C.F. and P.I.V.A 05175720266, telephone number 04221850531 e-mail address assistenza@labelrose.it, contact details available in the "contacts" section of this site www.labelrose.it.
  1. 2. YOUR DATA AND ACCESS TO OUR WEBSITE
The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and you represent that all information and/or personal data provided to us is accurate and truthful. By accepting the terms and conditions at check-out, you also agree to be contacted by e-mail and/or SMS for marketing purposes with communications from the company Label Rose srl. The data in question will not be transferred to third parties and therefore by accepting the terms and conditions the customer does NOT consent to the use of their data for the profiling of third parties.
  1. 3. USE OF OUR WEBSITE
By using this website and/or placing orders through this website, you agree to: (i) use the website only to make legally valid consultations or orders; (II) not to place false or fraudulent orders. If we have reasonable grounds to believe that an order of this nature has been placed, we will be entitled to cancel it and inform the relevant authorities; (III) provide us with your email address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to get in touch with you (if necessary, please read the Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you warrant that you are of legal age (18 years of age or older) and have the legal authority to enter into binding contracts.
  1. DISPONIBILITÀ DEL SERVIZIO
The items offered through this website are only available for delivery within Europe. You can place an order from another Member State of the European Union through this website.
  1. HOW TO CONCLUDE THE CONTRACT
To place an order, you will need to follow the online purchase process and click on "Authorize payment". You will then receive an email confirming receipt of your order (the "Order Confirmation"). All orders will be subject to our approval and you will be informed by sending you an email confirming that your order is being dispatched (the "Dispatch Confirmation"). The details of the order will be summarized in the downloadable electronic receipt after completing the payment and filling in all the mandatory fields. The contract for the purchase of a product between you and us (the "Contract") will only be concluded when we send you the Dispatch Confirmation. Only the products indicated in the Dispatch Confirmation will be covered by the Contract. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the Dispatch Confirmation that such product has been shipped.
  1. PRODUCT AVAILABILITY
All product orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information regarding replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts you may have already paid.
  1. 7. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and/or to delete or edit any material or content on this website. Although we will always endeavour to follow up on all orders, there may be exceptional circumstances which require us to refuse to process orders after we have sent you the Order Confirmation, and we reserve the right to do so at any time. We will not be liable to you or any third party for the removal of any products from this website, for the deletion or modification of any materials or content on the website, or for the failure to process your order after the Order Confirmation has been sent.
  1. 8. CONSEGNA
Without prejudice to the provisions of the previous article ... and except where extraordinary circumstances arise, we will use our best efforts to send the order for the product(s) indicated in the relevant Dispatch Confirmation by the date indicated in such Dispatch Confirmation or, if no delivery date is specified, within a maximum period of 30 days from the date of the Order Confirmation. However, delays may occur for various reasons such as unforeseen circumstances or the delivery area. Please note that there are no home deliveries on Saturdays and Sundays. For the purposes of these Conditions, the "delivery" shall be deemed to have taken place or the order "delivered" through the acquisition, by you or by a third party indicated by you, of the material availability or in any case of the control of the products. 8.1 Impossibility of delivery If we are unable to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to the shipper's depot. In this case, we will leave you a notice detailing the location of your order and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree on a new delivery date.
  1. PRICE & PAYMENT
12.1. Price The price of the products will be as shown on our website from time to time, unless there is a manifest error. The prices on the website are inclusive of VAT, but exclude shipping costs and cash on delivery charges, which are to be added to the total amount to be paid, as indicated in our Buyer's Guide - Shipping Costs. Prices are subject to change at any time; however (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected the items you wish to purchase, these items will be added to your shopping cart and the next step will be to complete your order and pay for them. To do so, you will need to follow the instructions for the purchase, entering or verifying the information requested at each step of the purchase process, requesting the issuance of an invoice, if desired, as indicated in our Buyer's Guide. In addition, you can change the details of your order at any time during the purchase process before payment. In addition, if you are a registered user, a list of all your orders will be available in the "My account" section. 12.2 Payment You can pay by credit cards Visa, Mastercard, American Express, PayPal, cash on delivery, bank transfer and Scalapay. To reduce the risk of unauthorized access, your card details will be encrypted. Once we receive your order, we will pre-authorise your credit card to ensure that you have sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses. If the chosen payment method is PayPal, the charge will be made when the order is confirmed. We inform you that payments made through this online platform, as well as, if applicable, refunds in your favour, will be managed by LABEL ROSE S.r.l. The bank transfer must be made WITHIN 2/3 WORKING DAYS AFTER THE ORDER, otherwise the order will be cancelled. After receiving the payment by bank transfer, the company undertakes to carry out the necessary checks within a maximum period of 3 working days. During this time, we will verify the correctness of the information provided in the transfer and make sure that the payment has been made correctly. Once the verifications are complete, we will proceed with the processing of your order and send you a shipping confirmation with the details of your purchase. Credit cards will be subject to verification and authorization by the credit card issuer, but if credit card issuer does not authorise payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any Contract with you. If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer.
  1. ACQUISTO COME OSPITE
On this website, the function of purchasing products as a guest is also available. With this method of purchase, you will only be asked for those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option to register as a user or to continue as an unregistered user.
  1. VAT (VALUE ADDED TAX)
In accordance with current legislation, any purchase made through the website will be subject to Value Added Tax (VAT).
  1. POLITICA DEI RESI/CAMBI
15.2 Right of withdrawal In the case of a contract for the purchase of products and services concluded by a consumer Purchaser, the latter shall have the right to withdraw from the contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (d. Legislative decree. 206/2005), without any penalty and without specifying the reason. The decision to exercise the right of withdrawal must be communicated by the consumer Buyer within 14 days of receipt of the product; in the case of separate delivery of several goods, ordered by the consumer Buyer with a single order, the fourteen-day period for exercising the right of withdrawal starts from the day on which the last item is delivered. When you decide to return only a product of an order that contained 2 or more items, the shipping costs of €7.90 will be deducted from the refund if the amount of the item that has not been returned does not exceed the threshold for free shipping of €59.70 The right of withdrawal is exercised by sending, by the Consumer Customer, within the 14 days referred to above:
  1. Del modulo standard reperibile a questo link in pdf version, to be sent by registered letter with acknowledgment of receipt to: LABEL ROSE S.r.l. Via Fabio Filzi, 56D 31036 Istrana (TV)
MODULO PDF Ovvero con allegato a mezzo posta elettronica a assistenza@labelrose.it
  1. Any other express declaration of the decision to withdraw from the contract by registered letter with acknowledgment of receipt to: LABEL ROSE S.r.l. Via Fabio Filzi, 56D 31036 Istrana (TV)
i.e. with an attachment by e-mail to assistenza@labelrose.itThe notice of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase. LABEL ROSE s.r.l. communicates to the consumer Purchaser without delay a confirmation of receipt, by e-mail to the e-mail address communicated during the purchase procedure on the site, of the withdrawal exercised. In accordance with the provisions of Article 59, lett. c) and d) of the Consumer Code, the Consumer Buyer cannot exercise the right of withdrawal for products that are tailor-made or clearly personalized or that are likely to deteriorate or alter rapidly. In addition, it cannot exercise the right of withdrawal in relation to sealed products that are not suitable for return for reasons of hygiene or health protection and have been opened after delivery (art. 59 easy. i) of the Consumer Code. The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the consumer Purchaser communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any absence. For purchases made within www.labelrose.it, purchased products must be sent to the sender's address unless otherwise indicated by Label Rose Customer Service. The only expenses payable by the consumer Buyer for the exercise of the right of withdrawal are the direct costs of returning the goods, as provided for in Article 57, paragraph 1, of the Consumer Code. Once the withdrawal request has been received, Label Rose s.r.l. will refund the entire amount paid by the consumer Purchaser within fourteen days from the date on which the consumer Purchaser exercised the right of withdrawal, by crediting the current account used at the time of purchase, or by using the bank details provided by the Consumer Purchaser with the notice of withdrawal and in any case using the same Label Rose s.r.l. reserves the right to withhold the refund until it has received the products subject to the right of withdrawal, or until the consumer Buyer has proven that he has sent back the goods, whichever comes first. If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the consumer Purchaser will not be entitled to a refund of the sums already paid. In this case, the Consumer Purchaser may obtain, at his own expense, the product in the condition in which it was returned to Label Rose s.r.l. . Otherwise, the returned products will be retained, in addition to all sums already paid by the Consumer Buyer for the relevant purchase. Shipping and handling costs are the responsibility of the Buyer.
  • It is NOT possible to make RETURNS/EXCHANGES or get REFUNDS for discounted products through flash promotions such as ''flash sales'', ''all €15/€20'' ''3x2 promo''.
  1. PROPRIETÀ INTELLETTUALE
You acknowledge and agree that all copyrights, trademarks and any intellectual property rights in the materials or content presented as part of the Website are owned by us and those who have licensed us to use them. You may use such material only in the manner in which you receive express permission from us or those who have granted us a license to use it. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
  1. WRITTEN COMMUNICATIONS
Applicable law requires that some of the information or communications we send you must be in writing. By using this website, you agree that most communications you exchange with us are in electronic form. We will contact you by e-mail, i.e. by providing you with information by providing notices on this website. For contractual purposes, you consent to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically will comply with the legal requirement that such communications be in writing. This provision does not in any way limit the rights granted by current legislation.
  1. POSSIBILITY OF REMINDERS FOR PRODUCT REVIEWS
After purchasing a product, you will be asked whether or not you want to leave consent for a review of the product in question. If you give your consent, you will be sent a reminder to leave a review 15 days after placing your order.
  1. FEEDBACK
Your comments and suggestions are always welcome. Please send them through the chat made available on the website or our email address assistenza@labelrose.it .
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